DAZN Bet provides remote gambling services to customers in Great Britain through DZBT Limited. The operator is required to conduct its activities in accordance with the Gambling Act 2005, the Licence Conditions and Codes of Practice, applicable anti-money laundering legislation, consumer protection requirements and data protection law.
A gambling licence applies to the licensed operator and the gambling facilities authorised under that licence. It does not automatically extend to unrelated websites or businesses using the DAZN Bet name. Customers may verify the operator and current licence status through the Gambling Commission Public Register.
Licensed Operator Details
- Legal operator: DZBT Limited
- Country of incorporation: Malta
- Company registration number: C 78453
- Registered address: NOUV, MRO Frank Galea Street, Zebbug, ZBG 9019, Malta
- Trading name: DAZN Bet
- Regulatory authority: Gambling Commission of Great Britain
- Gambling Commission account number: 48756
- Remote operating licence reference: 048756-R-327274-019
- Licensed activities: Remote Casino and Remote General Betting Standard, Real Event
- Licence status: Active, subject to continued regulatory compliance
The remote casino permission authorises DZBT Limited to provide casino games online. The remote general betting permission covers betting on real events. These permissions remain subject to the conditions, codes and reporting obligations imposed by the Gambling Commission.
Territory and Customer Eligibility
The Gambling Commission licence covers remote gambling services supplied to customers in Great Britain, meaning England, Scotland and Wales. It should not be interpreted as a general authorisation to offer gambling in every country or territory.
Northern Ireland has a separate gambling law framework and is not covered by a Great Britain remote operating licence in the same way. Access and account eligibility may therefore depend on the customer’s permanent residence, physical location and the laws applicable in that jurisdiction.
Customers must provide accurate registration information and must not attempt to bypass geographical restrictions by using a virtual private network, proxy service, false address or another method of concealing their location.
Minimum Age Requirement
DAZN Bet gambling services are strictly restricted to persons aged 18 or over. It is unlawful for anyone under 18 to gamble, attempt to gamble or create an account using another person’s identity or payment method.
Age and identity checks may be completed before a customer is permitted to deposit, gamble or access gambling-related promotional facilities. An account may be restricted while verification is outstanding. If an account is found to have been opened or used by a person under 18, it may be closed and the relevant transactions handled in accordance with applicable law and regulatory requirements.
Identity Verification and KYC
DZBT Limited applies Know Your Customer controls to confirm who its customers are and to assess whether an account is being used lawfully. Verification is not limited to the registration stage. Further checks may be required during the lifetime of an account, particularly where information changes, unusual activity is identified or a transaction requires additional review.
Information That May Be Requested
- Full legal name, date of birth and residential address
- A valid passport, driving licence or other accepted identity document
- Proof of residential address
- Confirmation that a payment method belongs to the account holder
- Information concerning occupation, income or gambling activity
- Evidence of source of funds or source of wealth where proportionate to the identified risk
Documents must be genuine, current and legible. Customers must respond accurately to reasonable verification requests. Failure to provide satisfactory information may result in limits being applied, transactions being delayed, the account being suspended or the business relationship being terminated.
Anti-Money Laundering Controls
DAZN Bet maintains risk-based controls intended to prevent gambling facilities from being used for money laundering, terrorist financing, fraud or other criminal activity. These controls reflect the Gambling Commission’s requirements and relevant UK legislation, including the Proceeds of Crime Act 2002 and, where applicable to casino operations, the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.
AML controls may include:
- Verifying the customer’s identity and age.
- Screening customers against sanctions, politically exposed person and other risk databases.
- Monitoring deposits, withdrawals, betting patterns and account behaviour.
- Checking the ownership and legitimacy of payment methods.
- Requesting evidence explaining the origin of funds used for gambling.
- Investigating linked accounts, third-party funding and unusual transactions.
- Submitting reports to the competent authorities where a legal reporting duty arises.
DZBT Limited may restrict an account or withhold a transaction while a lawful review is taking place. Where disclosure is prohibited by anti-money laundering law, the operator may be unable to explain whether a report has been made or provide details of an investigation.
Protection of Personal Data
Personal data relating to customers in the United Kingdom must be processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy legislation. Information may be processed for account administration, identity verification, payment handling, fraud prevention, safer gambling controls, regulatory reporting and compliance with legal obligations.
Data protection measures are designed to include access controls, secure transmission, system monitoring, data minimisation, retention controls and contractual safeguards for authorised service providers. Access to personal information should be limited to employees, contractors and processors who require it for a legitimate operational or legal purpose.
Personal data may be shared with identity verification providers, payment processors, fraud prevention services, gambling regulators, professional advisers and law enforcement bodies where there is a lawful basis to do so. International transfers must be supported by an appropriate legal mechanism and proportionate safeguards.
Subject to statutory limitations, customers may request access to their personal data, correction of inaccurate information, restriction of processing, deletion, portability or review of an objection. Certain records may need to be retained despite such a request where gambling, taxation, fraud prevention, AML or legal record-keeping obligations apply.
Responsible Gambling
DAZN Bet must operate in a manner consistent with the Gambling Commission’s licensing objectives, including protecting children and vulnerable persons from gambling-related harm. Gambling should be treated as paid entertainment and not as a method of generating income or recovering financial losses.
Responsible gambling controls may include deposit limits, account restrictions, reality checks, time-outs and self-exclusion. The operator may also contact a customer, request information or apply restrictions where account activity indicates a potential risk of harm.
Customers who wish to exclude themselves from gambling websites licensed in Great Britain may register with GAMSTOP. Confidential information and support are also available through GambleAware. Self-exclusion restrictions must not be circumvented by opening another account or using different personal details.
Fairness and Protection of Customer Funds
Games and betting products must be offered in accordance with published rules, applicable technical standards and the conditions of the operating licence. Material terms affecting eligibility, settlement, withdrawals or promotional participation must be communicated clearly and must not be misleading.
Customer funds must be handled in accordance with the level of protection disclosed by the operator. Customers should review the relevant terms before depositing because funds held with a gambling business do not receive the same protection as money held in a regulated bank account.
Complaints and Dispute Resolution
A customer who believes that DAZN Bet has incorrectly handled an account, payment, bet, game result or contractual term should first submit a formal complaint to DAZN Bet. Complaints may be raised through live chat, the online Help Centre or by email at supporthub@dazn-bet-casino-uk.com.
The complaint should include the customer’s account details, a clear description of the issue, relevant transaction or bet references and any supporting evidence. DAZN Bet should investigate the matter through its internal complaints procedure and provide a final response within the regulatory timeframe, which must not exceed eight weeks.
If a gambling dispute remains unresolved after the operator issues its final response, or if eight weeks have passed without resolution, the customer may refer the matter to the Independent Betting Adjudication Service. Information about the independent Alternative Dispute Resolution procedure is available at IBAS.
The Gambling Commission does not normally determine individual contractual disputes or recover money on behalf of customers. However, information about suspected regulatory breaches may be reported through the Gambling Commission reporting service.
Regulatory Compliance
DZBT Limited is responsible for maintaining its operating licence, meeting regulatory reporting duties and ensuring that its policies remain consistent with applicable law. The Gambling Commission may review the operator’s activities, impose additional licence conditions, issue financial penalties, suspend licensed activities or revoke a licence where regulatory requirements are not met.
Customers should use the Gambling Commission Public Register to confirm the current licence status, authorised activities, trading names and regulatory details. Where information on any website conflicts with the regulator’s register or the operator’s binding terms, the official regulatory record and applicable legal documents take precedence.